When considering risk, the key concerns are typically around access to technologies that will survive for the lifecycle of the product within a customer journey. However, anticipating and calling out the obsolescence is an incredibly powerful approach to consider.
When the product requires the customer to contemplate change, it must be viewed as permissible – not just desired because it is possible. Change, as the saying goes, is hard.
Indeed, the storytelling of a product roadmap can provide assurance that there is more than mere execution for today but a vision for the future as well. After all, the customer journey may start with the need expressed today but the investment protection pledge is honored with each day of use, each upgrade along the way, and the thoughtful anticipation of change management.
While is has been said that the definition of a legacy system is “one that works” it is also true that times change and a legacy system may not last forever. So, to embrace the future is what David Bowie might have called being “immune to your consultations” centered exclusively on the legacy system of the past.